Get in Touch
Have a question about our products, your order, or wholesale inquiries? We’d love to hear from you.
Hours
Mon–Fri: 9 AM – 6 PM CET
Sat: 10 AM – 2 PM CET
Frequently Asked Questions
You can visit our official website at hamptonbayhome.com.
Yes, we take pride in creating reliable, high-quality home solutions, including ceiling fans, outdoor lighting, and smart home products, designed to bring both style and comfort to your space.
Hampton Bay products are available exclusively at The Home Depot.
Yes, warranty coverage varies by product. For example, some of our ceiling fans include a lifetime motor warranty. Please refer to your specific product manual or contact us for details regarding a warranty claim.
Yes, we offer smart home solutions that integrate with apps to help you manage your appliances and lighting systems effectively.
If your fan is not working or the remote is unresponsive, first check that the power source is active, ensure the battery in the remote is fresh, and verify the receiver is correctly wired. If you are having trouble connecting a remote, consult your specific model's installation guide.
To change a bulb, ensure the power is off and access the light kit as described in your product manual. To reverse your fan direction, look for the slide switch located on the switch housing of the fan motor.
We focus on quality, extensive testing, and customer satisfaction to deliver products that truly stand out.
Yes, our products come with assembly instructions to assist with setup. For ceiling fans, ensure you have the necessary tools on hand and follow the steps in your manual carefully for a safe installation.
We understand the need for maintenance. Depending on the product, replacement components such as glass shades, canopy kits, or cushions may be available through The Home Depot or our customer service channels.